The car park at Harlow Water Gardens was originally designed with barriers at the entrance and exits and a pay on foot system. However from day one it was apparent this particular system was not working with huge queues of cars waiting to enter the car park. Nearby roads were snarling up and many customers were choosing to shop elsewhere because of the problems. TCP was called in to have a look at the issue and come up with a solution. We completely redesigned the car park, removed the barriers and set up a pay and display system.
The problems disappeared overnight resulting in safer roads and an increase in the number of shoppers. Public feedback was extremely positive and the local authority saw an increase of over £1 million in additional revenue each year.
